Shipping policy
SHIPPING POLICY
Order Processing
At SOLÉNA BAY, every order is carefully prepared with attention to detail.
Orders are typically processed within 1–3 business days after payment confirmation.
Processing times may be slightly longer during holidays or promotional periods.
Shipping Times
Estimated delivery times:
- United States: 7–12 business days
- Canada: 7–14 business days
- Europe: 6–12 business days
- United Kingdom: 6–10 business days
- Australia & New Zealand: 8–15 business days
- Middle East: 7–14 business days
- Rest of the World: 8–18 business days
Please note that these delivery times are estimates and may vary depending on customs clearance or local carriers.
Order Tracking
Once your order has been shipped, you will receive a confirmation email including your tracking number.
You can follow your shipment at any time using the tracking link provided.
Customs & Import Duties
International orders may be subject to customs duties or import taxes depending on your country's regulations.
These charges, when applicable, are the responsibility of the customer.
Incorrect Shipping Information
Please ensure your shipping address is accurate before completing your purchase.
SOLÉNA BAY cannot be held responsible for delays or lost packages resulting from incorrect or incomplete shipping information.
Lost or Delayed Packages
If your package appears delayed or lost, please contact us at:
Our Customer Care team will gladly assist you in locating your order.
Contact
For any shipping-related questions, please contact: