FAQ
Frequently Asked Questions
When will my order be shipped?
Orders are processed within 1–3 business days. Once shipped, you will receive a confirmation email with your tracking number.
How long does delivery take?
Estimated delivery times vary depending on your location:
- UAE: 3–7 business days
- Europe: 5–10 business days
- USA & Canada: 6–12 business days
- Australia & New Zealand: 7–14 business days
- Rest of the World: 7–15 business days
Do you ship internationally?
Yes! We proudly offer worldwide shipping.
How can I track my order?
As soon as your order is dispatched, you'll receive an email with a tracking number to follow your package.
Can I return my order?
Yes. You may request a return within 30 days of receiving your order, provided the item is unused and in its original condition.
Please refer to our Returns & Refund Policy for more details.
What if my item arrives damaged?
If your order arrives damaged or incorrect, please contact us within 48 hours of delivery with photos of the item and packaging.
We'll be happy to assist you.
Can I cancel my order?
Orders can only be cancelled before they have been processed for shipment.
Once shipped, they cannot be cancelled.
Which payment methods do you accept?
We accept all major credit and debit cards, as well as secure payment methods available at checkout.
How can I contact Soléna Bay?
Our customer support team is always happy to help.