Returns & Refund Policy

At Soléna Bay, your satisfaction is our priority.

If you are not completely satisfied with your purchase, you may request a return within 30 days of receiving your order.

To be eligible for a return, items must:

Items returned without prior approval may not be accepted.

For hygiene and safety reasons, the following items cannot be returned unless they arrive damaged or defective:

To initiate a return, please contact us at:

Please include:

Our customer support team will provide you with the return instructions.

Once your returned item has been received and inspected, we will notify you of the status of your refund.

If approved, your refund will be processed to your original payment method within 5–10 business days.

Please note that your bank or credit card provider may require additional processing time.

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.

Include photos of:

We will arrange a replacement or refund as quickly as possible.

We currently do not offer direct exchanges.

If you would like a different item, please return the original product (if eligible) and place a new order.

Unless the item is defective, damaged, or incorrect, customers are responsible for the return shipping costs.

Original shipping fees are non-refundable.

Orders may only be cancelled before they have been processed for shipment.

Once an order has been dispatched, it can no longer be cancelled.

If you have any questions regarding our Returns & Refund Policy, please contact us.

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